Store Policy

At Glazone, we strive to provide a seamless shopping experience for our customers. Our store policy outlines the terms and conditions regarding purchases, returns, shipping, and overall customer service. By shopping with us, you agree to the following policies:

1. Product Availability

• All products listed on our website are subject to availability. We make every effort to ensure that stock information is accurate and up to date.

• In case a product you’ve ordered is out of stock after the purchase, we will notify you immediately and offer a suitable alternative, store credit, or a full refund.

​

2. Pricing and Payment

• All prices on our website are listed in [Currency], inclusive of applicable taxes unless stated otherwise.

• We reserve the right to modify pricing at any time without prior notice. Prices at the time of purchase will apply to your order.

• We accept various payment methods through secure payment gateways, including credit/debit cards, UPI, and other methods facilitated by Razorpay.

• 100% payment is required upfront for all orders.

​

3. Shipping Policy

• We offer free standard shipping across India. Orders are processed and shipped within 1-2 business days of receiving payment. Delivery will be completed within 7 business days.

• Expedited shipping options, if available, will be displayed during checkout for an additional charge.
  For more details, please read our Shipping Policy.

​

4. Returns and Exchanges

• We accept returns only if the product is unopened, unsealed, and accompanied by a valid reason. An unboxing video is required for the return to be processed.

• Customers from Mumbai, India, are not required to pay return shipping costs. However, customers outside Mumbai must bear the return shipping charges unless the product is defective or incorrect.

• For more information, please read our Returns and Exchanges Policy.

​

5. Cancellations

• Orders can only be canceled within 24 hours of placement. Once the product has been shipped, cancellation will no longer be possible.

• Refunds for canceled orders will be processed back to the original payment method within 7-10 business days.

​

6. Warranty and Product Information

• We ensure that all our products are genuine and meet high-quality standards. If you receive a defective or incorrect product, please notify us immediately, and we will arrange a return or replacement.

• Product descriptions, images, and ingredients are listed to provide accurate details, but actual product packaging may vary slightly due to updates from manufacturers.

​

7. Privacy and Security

• We take your privacy seriously and ensure that all personal information provided during checkout is securely stored and processed.

• We use industry-standard encryption and secure payment gateways to protect your data during transactions. For more details, please read our Privacy Policy.

​

8. Customer Support

• If you have any questions or require assistance with your order, please contact our customer service team at:

 

Glazone

​

Address : Shop no 01, JB Height CHS plot Number 37, sector Number-03 Karanjade ,Panvel Raigad Maharashtra pin-410206
Phone: +91 96536 86986 / +91 75060 68946

Email: support@glazone.com
Website: www.glazone.com